Lou Riggio

Claim handlers spend a lot of time on the phone trying to get third-party policy information for subrogation purposes or to validate coverage.

Adjusters can quickly find claimant details from policy information and verify the parties involved in an accident are who they say they are in Decision Net.

Investing in subrogation operations can yield a better ROI than acquiring a new policyholder.

An effective subrogation operation is built on data and analysis.

As claims fraud persists—costing insurers approximately $30 billion a year—adjusters play an important role in identifying questionable claims early.

Claims adjusters are charged with a difficult task: They have to process claims quickly and efficiently, but sometimes they don’t have the necessary information to do so. Without critical entity or event details, claims stay open longer, cycle times extend, costs escalate, and customer satisfaction declines.

The average user spends 2 hours a day on social media. Hidden within the sea of tweets, snaps, and posts on these social platforms is information for the claims process.

Trusting information at face value is a thing of the past. Claims professionals know this well, because they must gather information on a claimant and research prior losses to validate a claim.

Missing details can be key to settling insurance claims. What insurers don’t know can definitely hurt them.