Mike Rivers

Rising injury claim severity is presenting insurers with significant challenges. Not only are these claims more costly, but they’re often more complex.

It takes substantial resources to get a complete picture of the medical history and relevant data in a case to properly review demand packages.

When it comes to liability claims, managers want fast, fair, and consistent resolutions that keep loss costs under control.

Determining proper adjuster caseloads and developing claim-handling procedures are often top internal agenda items for many claims organizations. The common thread of the two goals involves striking the right balance between resource allocation and consistent claim handling. Both are critical to ensure proper claims administration.