The challenge of warranty and service management
Warranty and service management are critical for customer satisfaction. But without the right tools in place, it can also be a source of frustration and inefficiency, not to mention a barrier to business growth.
Simplify and automate your warranty, service, and quality assurance processes
Turn your warranty work into a competitive advantage by enhancing your communication with homeowners and trades, and more effectively managing open, closed, and pending requests.
Streamline workflows
Punchlist Manager integrates warranty, service, and quality assurance departments into a single, cohesive platform. This streamlines your workflow, allowing seamless communication, efficient task assignment, and faster resolution of issues.
Enhance customer satisfaction
Impress your customers with real-time updates, automated notifications, and a dedicated portal to keep them informed about the status of their warranty claims and service requests.
Optimise quality control
Make informed decisions based on your data. Identify trends, address recurring issues, and continuously improve your construction processes to deliver superior results.
Ensure accountability and data protection
Store, document, and access everything in one place. Whether you’re working with homeowners, internal staff, builders, or vendors, Punchlist Manager lets you track and manage your lists and items with ease and security.
Unlocking growth through customer satisfaction
McCall Homes turned to Punchlist Manager to streamline their warranty department. Customer satisfaction skyrocketed from 80% to an impressive 97%, igniting a surge in referrals and driving exponential growth.
Unlocking growth through customer satisfaction
Features and capabilities
Dashboard
Informative dashboards let you track new homeowner requests, vendor updates, open items, and warranty-covered homes—all in one swift glance.
List and item tracking
Monitor the status of each list and item. Easily update all open lists and items on a single, convenient page.
Automated tasks and emails
Keep yourself and your homeowners up to date throughout their warranty period. Create automated tasks to prompt you to reach out to your clients at crucial stages or schedule emails to send to them at specific times.
Vendor tracking
Add your default vendors to automatically select them when an item is logged for a specific category. You can rate them based on their efficiency in completing warranty items.
Correspondence tracking
Track every communication with your homeowners and vendors in one location—whether it’s a phone call, email or text message—along with name, date, and time stamp.
Document and photo management
Centralise all documents and photos for each home, and empower your team with easy access to blueprints, progress
Punchlist/QA walk management
Create customized Punchlists/QA walks and schedule them as the home is completed so you can track any defects and create work orders during construction.
Reporting
Get the information you need from more than 65 standard reports. You can even schedule reports to be delivered to you on a regular basis.
Production, CRM, and accounting software integrations
Punchlist Manager can integrate with many major front-end production, CRM, and accounting packages, such as BuilderMT, Sales Simplicity, Sage 300 CRE, Sage 100C, Homefront, Mark Systems, Newstar and many others.
Item and Gantt scheduling
Easily schedule all your items with Punchlist Manager. Create Gantt schedules on repairs that require dependent items to be completed.
Homeowner and vendor portals
Dedicate online portals help keep both your customers and your vendors informed and involved every step of the way.
Homeowner Portal
Empower your clients with convenient access to their home information, the ability to submit requests (with photos), and see real-time updates on their requests during the warranty period.
Vendor Portal
Provide your vendors with their own portal where they can view any item assigned to them, update items as they are completed (including photos), obtain customer sign-off for completed work, and send messages directly to your team.
Mobile tools
Give your field inspectors the tools to capture observable information keep everything up-to-date outside the office.
Intuitive Mobile
Manage your homes under warranty and get timely information to your employees in the field. You can even create, manage, and close out tickets with electronic signatures right from your mobile device.
Intuitive Inspections
Simplify the inspection process. Create and assign inspections and audit forms to reduce time and costs, decrease risks, isolate failures, and speed reporting.
Contact us to learn more
For product information or pricing our sales team is available Monday through Friday, 8 a.m. - 4 p.m. Eastern Time.
Sales:
1-800-931-9228 ext. 3
For service or support:
Phone support is open 8 a.m. to 4 p.m. Eastern Time, Monday – Friday.
Sales:
1-800-931-9228 ext. 2
