Effective claims work calls for the right data
A claims manager’s work can be challenging, especially when there’s little insight into what occurs throughout the life of the claims. You need to follow key metrics related to the claims workflow and cycle times, as well as benchmark your performance against the industry to continually improve in the highly competitive landscape.
View and track the entire lifecycle of a claim
Drastically reduce cycle times, saving time and money while increasing customer satisfaction
Get automated claim information
Receive claim information at every level, from the details of a single flooring item to alerts of all $10,000+ in a region to trends and price deviations.
Customise to your workflow
Integrate ClaimXperience with your in-house systems and set up rules for alerts form individual claims or monthly reports. Tailor the rules by roles, claims, or trades.
View the entire claims cycle
Track any file's progress, manage the approval process, mark files for follow-up, compare original and corrected estimates, and review claims in real time.
Features and capabilities
Instant quality assurance and review
The Review Queue provides automatic management of your QA and re-inspection workflows. Your review teams will have everything they need for a desk audit: digital images, sketched floor plans, and detailed estimate reports.
Bulk assignment import
Quickly create new assignments in bulk rather than one-by-one. Simply download a .csv template from XactAnalysis and populate it with claims data (up to 500 rows per file).
Smart reviews for potential scoping issues
Alert your adjusters of potential issues during the initial estimate—the most effective time to make changes. Electronic audits flag items while network audits inform QA teams of any issues, allowing them to make the most of their review time.
Performance scorecard
View performance metrics based on a variety of criteria, such as cycle times, customer satisfaction, and estimate quality. You can generate an overall rating you can use to determine if teams are meeting company standards and where to make improvements.
Secure assignment network
The XactAnalysis Network is a secure extranet with the most advanced encryption available. It lets industry players exchange and manage estimate data in real time, supporting claims data from auto, workers comp, contents, and property lines of insurance.
Benchmark alerts
Set up Benchmark® weather alerts to automatically validate whether a reported date of loss corresponds with actual weather events. Learn about Benchmark alerts.
Claim view
XactAnalysis lets you link and manage multiple assignments associated with a single claim file, giving you an overview of the activities that occur on each of those assignments.
Do more with the Verisk ecosystem
Discover the comprehensive suite of property estimating and claims solutions from Verisk, each designed to enhance the life cycle of every claim
Claims collaboration tools
Accelerate the claims cycle with the collaborative portal that helps streamline the claims process and elevates the policyholder experience.
Claims solutions weather verification reports
Property-specific hail, hurricane wind, and lightning data to help you verify damage and date of loss.
Restoration job management
Enhance your workflow by streamlining job management for your restoration projects.
Property claims estimation
The most powerful and comprehensive solution for property claims estimating.
Contents estimating
Accelerate personal property claims estimation for contents claims adjusters and contents replacement service providers with XactContents.
Contact us to learn more
For product information or pricing our sales team is available Monday through Friday, 8 a.m. - 4 p.m. Eastern Time.
Sales:
1-800-931-9228 ext. 3
For service or support:
Phone support is open 8 a.m. to 4 p.m. Eastern Time, Monday – Friday.
Sales:
1-800-931-9228 ext. 2
