Claims Solutions

XactAnalysis SP: Stay Closely Connected with Carrier Clients

Contractors. Specialists. Independent adjusters. If customer service means everything to you, XactAnalysis® SP gives you the reporting tools carriers look for and insights to help you know exactly how to better serve your clients.

Effective claims work calls for the right data

Managing claims work can be challenging, especially when you have little to no insight into what occurs throughout the life of your claims. You need to follow key metrics related to the claims workflow and cycle times, as well as benchmark your performance against the industry to continually improve in the highly competitive landscape.

Go beyond managing assignments

XactAnalysis SP gives you the insights you need, delivering summaries of assignment activity, ageing, and estimate corrections. Gain key insights, and review any assignment online—including scope details, photos, and sketches.

Get feedback straight from your customers

Send satisfaction surveys to any of your customers and read their comments.

Gain insights with estimate analysis

Identify potential scoping errors and correct audit issues before the estimate is completed and sent.

Keep your data secure

Avoid the liability of data loss. Your uploaded assignments are stored on our secure servers and always backed up in case your system ever fails or loses data.

Retail labour rate calculator

Back up your rates with real data. Compare your rates to others in your geographic area—and validate them in comparison to carrier-accepted rates.

Webcast: Staying Connected with Carriers and Contractors Using XactAnalysis SP

In this webcast, you’ll hear how service providers are using XactAnalysis SP to deliver better service to their customers as well as the carriers who hire them.

Webcast: Staying Connected with Carriers and Contractors Using XactAnalysis SP

Receive new assignments instantly

Receive instant notification of new assignments and updates from multiple senders. From there, view assignment details, including photos, sketches, approval status, policyholder contact information, assignment location, and turn-by-turn directions.

Document every step

Capture photos, add descriptions, and add photos to assignments, whether in the office or in the field.

Automatic, pre-defined alerts

Stay on top of it all by defining alert criteria then receiving those alerts when specific claim events occur.

Route and redirect assignments

Send or redirect assignments to other Xactimate users (such as subcontractors). You can even route assignments to specific individuals automatically, based on your specified criteria.

Ensure carrier standards are met

Report on your activities as well as track and review assignments. You can also manage your QA and re-inspection programmes. In addition, you can use built-in audits to find common scoping errors and training issues.

Take it to the field with mobile

Improve response times and enhance field communication. There’s no need to download an app—just go to the XactAnalysis mobile-enhanced website to experience full XactAnalysis SP functionality.