The complex challenge of remote claims
Claims professionals face many challenges in settling claims remotely. Customers want to participate and be informed, but lack the tools and guidance. Coordinating with multiple parties and tasks can be difficult and time-consuming. Plus, collecting useful data can be challenging and inaccurate.
Involve the policyholder, improve the claims process
ClaimXperience helps you overcome the challenges of remote claims adjusting and settlement. It’s your own easy-to-use, centralised virtual claims adjusting platform that improves collaboration between all claims participants, reduces claims handling costs, and speeds up the claims cycle.
Improve customer satisfaction
Improve the policyholder experience by keeping them informed, heard, and empowered to participate more fully throughout the claims process.
Reduce claim cycle time
Collaborate with policyholders long before an adjuster ever makes an on-site visit. Utilise the dynamic forms and document upload tools to allow your policyholders to provide information about their loss.
Build trust with video collaboration
Real-time video collaboration lets you collect real-time video and photos to triage the claim using the policyholder’s mobile device. You can also use it to connect with contractors to verify work progress and completion.
Enhancing operational efficiency and visibility across the entire claim lifecycle
Remote dimensioning that measures up
When you're not on-site, taking measurements can be tricky—especially if it involves policyholders and measuring tapes. The ClaimXperience measure tool makes it simple for policyholders to get precise measurements for your estimate.
Remote dimensioning that measures up
Features and capabilities
Seamless collaboration through a unified portal
Claims handling has many moving pieces. The ClaimXperience collaboration portal is a place for all claims participants to coordinate transparently, schedule work, capture and share files, and get notified throughout the life of a claim.
Photos and video
Enable your policyholders to upload videos and photos of the loss on their own time. ClaimXperience speeds up the claims settlement and damage restoration process by connecting the entire claims team to relevant videos and photos. Once uploaded, claims team members can highlight, crop, invert, colour, and add text to photos.
Messaging
ClaimXperience enables quick, easy-to-use messaging between everyone involved in the claims resolution process.
Customer satisfaction
Policyholders can share real-time satisfaction feedback throughout the claims process. The policyholder’s real-time satisfaction scores are visible within the portal’s dashboard, allowing you to keep an eye on whether your team is keeping your customer happy from First Notice of Loss (FNOL) to claim resolution.
Reports
Over half a dozen reports are available to help administrators learn how team members and policyholders are using and benefiting from ClaimXperience.
White-labeled
ClaimXperience offers a mobile-optimised, company branded version of the portal to match your company’s logo and colour scheme.
Do more with the Verisk ecosystem
Learn more about our full suite of claims solutions that provide compliance, fraud analysis, and further property claims tools.
Property claims estimation
The most powerful and comprehensive solution for property claims estimating.
Contents tracking for pack out and pack back
Keep customers informed on the pack-out and pack-back process, and ensure thorough tracking of all items.
Save time and money with digital transformation
Gain real-time insights and improve customer satisfaction with this no-code platform that rapidly deploys digital engagement and workflow automation across the entire claims lifecycle.
End-to-end property insurance claims management
Deliver excellent customer service with this full-cycle claims management software solution for property claims.
Streamline and scheduling efficiency
Providing a distinctive on-demand field service platform that links you to your customers, service providers, and partners in real-time.
Independently researched reconstruction pricing database
Verisk researches and reports on pricing data from a variety of sources to guarantee accurate prices for the restoration industry.
Algorithms to identify fraudulent images in claims
Find manipulation in any customer-submitted loss photo or document quickly and easily with this automated process.
Get in touch to learn more or book your demonstration
For product information, technical support or questions our team is available Monday through Friday, 8 a.m. - 5 p.m. GMT (except Bank Holidays, Christmas Day and New Year’s Day).
UK Contact Number:
+44203 8084265
