Claims Solutions
ClaimXperience: Virtual Claims Adjuster Collaboration Platform
ClaimXperience® is an intuitive, cloud-based virtual claims adjuster platform that connects insurance companies, claims teams, policyholders, and contractors in one collaborative space. Accelerate your claims cycle, reduce handling costs, and deliver the transparent, responsive experience your policyholders expect.
Virtual claims handling meets modern expectations
Today’s policyholders want to stay informed and actively participate in their claims. But without the right tools, insurance claims collaboration between multiple parties becomes time-consuming and frustrating. Remote claims processing demands more from your team—better communication, faster decisions, and accurate data collection from a distance.
Elevate the claims experience with virtual inspection software
ClaimXperience transforms insurance claims collaboration by bringing everyone together on a single platform. Our cloud-based claims processing solution reduces touchpoints, speeds resolution, and gives your team the flexibility to handle claims efficiently—whether they’re working remotely or in the office.
Improve customer satisfaction
Keep policyholders informed, heard, and empowered throughout the claims journey with real-time updates and easy participation.
Reduce claim cycle time
Start collaborating with policyholders before an adjuster visits. Use dynamic forms and document upload tools to gather loss information early and move claims forward faster.
Build trust with video collaboration
Collect real-time video and photos through the policyholder’s mobile device to triage claims instantly. Connect with contractors to verify work progress and completion.
Simplify collaboration
Connect adjusters, restoration contractors, carriers, and policyholders in one space to streamline complex claims and restoration workflows.
Track additional living expenses (ALE) effortlessly
Enable policyholders to upload receipts, calculate mileage, and review expenses—all within the platform.
Identify potential fraud with image analytics
Automated image analysis reviews photos and metadata to flag possible fraudulent activity before it impacts your bottom line.
Do you know the cost of handling claims onsite? Settling from the field generally costs much more and can cause delays. Carriers will often overpay on small claims to save on the costs associated with onsite visits. Virtual claims handling can help you resolve claims more quickly and accurately.
Empowering seamless, connected claims experiences
ClaimXperience brings everyone together in a single, intuitive platform—streamlining insurance claims collaboration, accelerating cycle times, and delivering clarity when it matters most. From remote claims processing through live video collaboration and automated personal property inventory to AI-powered insights, ClaimXperience helps you resolve claims faster while your customers recover with confidence.
Empowering seamless, connected claims experiences
Speed communication with custom tasks
Create and send custom tasks to your customers, adjusters, or contractors to capture photos, videos, or information about the loss. Use custom tasks to automate the damage assessment process, collect customer feedback, or request any other relevant data for your claim. They’re easy to create and manage, and they can help you speed up the claim resolution, improve customer satisfaction, and reduce costs.
Speed communication with custom tasks
Features and capabilities
ClaimXperience delivers comprehensive virtual inspection software capabilities through a unified, cloud-based claims processing portal. Connect your entire claims team—from adjusters and policyholders to contractors and vendors—with virtual claims adjuster tools designed to accelerate cycle times and improve satisfaction at every touchpoint.
Seamless collaboration through a unified portal
Bring all claims participants together in one transparent workspace. Schedule work, capture and share files, send notifications, and coordinate throughout the entire life of a claim.
Integrations that work with your workflow
Start a collaboration session directly from Xactimate® or XactAnalysis® and sync information automatically to the claim file. Connect with ContentsTrack® so pack-out professionals can send inventories straight to the adjuster.
Photos and video capture
Enable policyholders to upload videos and photos of the loss on their own schedule. Once uploaded, claims team members can highlight, crop, invert, color, and add text to photos for clearer documentation and faster damage assessment.
Real-time messaging
Keep everyone informed with quick, easy messaging between all parties involved in the claims resolution process—no more email chains or missed communications.
Customer satisfaction tracking
Gather real-time satisfaction feedback throughout the claims process. Monitor policyholder sentiment from FNOL to claim resolution through the dashboard to address concerns before they escalate.
Comprehensive reporting
Access over half a dozen reports that show administrators exactly how team members and policyholders are using and benefiting from ClaimXperience.
White-labeled branding
Deploy a mobile-optimized, company-branded version of the portal that matches your logo and color scheme, reinforcing your brand throughout the claims experience.
Do more with the Verisk ecosystem
ClaimXperience is part of the Xactware® family of products. Explore our Xactware solutions designed to simplify and automate your claims processing workflow—from first notice of loss through final settlement.
Property claims estimation
The most powerful and comprehensive solution for property claims estimating.
Contents tracking for pack-out and pack-back
Keep customers in the loop on the pack-out and pack-back process and keep track of everything.
Property insurance claims management
Tap into the largest and only full-cycle property insurance claims management solution.
AI-powered self-service reporting
Get critical claims data insights faster with an intuitive interface that learns as you use it and speaks your language.
Contact us to learn more
For product information, pricing, or account status, our sales team is available Monday through Friday, 7 a.m. - 5 p.m. Mountain Time.
For service or support:
Free live chat (via the eService Center) is available 24/7 (except Christmas Day and New Year's Day) to assist customers in real time.
Phone support for a $20 fee is available 6 a.m. to 6 p.m. Mountain Time, Monday - Friday (except Christmas Day and New Year's Day).
