The complex challenge of remote claims
Claims professionals face many challenges in settling claims remotely. Customers want to participate and be informed, but lack the tools and guidance. Coordinating with multiple parties and tasks can be difficult and time-consuming. Plus, collecting useful data can be challenging and inaccurate.
Involve the policyholder, improve the claims process
ClaimXperience helps you overcome the challenges of remote claims adjusting and settlement. It’s your own easy-to-use, centralized virtual claims adjusting platform that improves collaboration between all claims participants, reduces claims handling costs, and speeds up the claims cycle.
Improve customer satisfaction
Improve the policyholder experience by keeping them informed, heard, and empowered to participate more fully throughout the claims process.
Reduce claim cycle time
Collaborate with policyholders long before an adjuster ever makes an on-site visit. Utilize the dynamic forms and document upload tools to allow your policyholders to provide information about their loss.
Build trust with video collaboration
Real-time video collaboration lets you collect real-time video and photos to triage the claim using the policyholder’s mobile device. You can also use it to connect with contractors to verify work progress and completion.
Improve collaboration
ClaimXperience brings adjusters, restoration contractors, carriers, and policyholders together to simplify the complex processes of insurance claims and restoration projects.
Easily calculate additional living expenses
Easily capture, review, and calculate additional living expenses (ALE) by enabling policyholders to upload their receipts.
Spot potential fraud with image analytics
Using image analytics and automation, ClaimXperience can analyze images (including metadata) to indicate instances of possible fraudulent activity.
Do you know the cost of handling claims onsite? Settling from the field generally costs much more and can cause delays. Carriers will often overpay on small claims to save on the costs associated with onsite visits.
Empowering Seamless, Connected Claims Experiences
ClaimXperience brings everyone together in a single, intuitive platform—streamlining collaboration, accelerating cycle times, and delivering clarity when it matters most. From live video collaboration and automated personal property inventory to AI-powered insights, ClaimXperience helps you resolve claims faster and your customers recover.
Empowering Seamless, Connected Claims Experiences
Speed communication with custom tasks
Create and send custom tasks to your customers, adjusters, or contractors to capture photos, videos, or information about the loss. Use custom tasks to automate the damage assessment process, collect customer feedback, or request any other relevant data for your claim. They’re easy to create and manage, and they can help you speed up the claim resolution, improve customer satisfaction, and reduce costs.
Speed communication with custom tasks
Features and capabilities
Seamless collaboration through a unified portal
Claims handling has many moving pieces. The ClaimXperience collaboration portal is a place for all claims participants to coordinate transparently, schedule work, capture and share files, and get notified throughout the life of a claim.
Integrations
Start a collaboration session directly from Xactimate or XactAnalysis and sync information to the claim file. ClaimXperience also integrates with ContentsTrack enabling pack-out professionals to send inventories to the adjuster.
Photos and Video
Enable your policyholders to upload videos and photos of the loss on their own time. ClaimXperience speeds up the claims settlement and damage restoration process by connecting the entire claims team to relevant videos and photos. Once uploaded, claims team members can highlight, crop, invert, color, and add text to photos.
Messaging
ClaimXperience enables quick, easy-to-use messaging between everyone involved in the claims resolution process.
Customer satisfaction
Policyholders can share real-time satisfaction feedback throughout the claims process. The policyholder’s real-time satisfaction scores are visible within the portal’s dashboard, allowing you to keep an eye on whether your team is keeping your customer happy from First Notice of Loss (FNOL) to claim resolution.
Reports
Over half a dozen reports are available to help administrators learn how team members and policyholders are using and benefiting from ClaimXperience.
White-labeled
ClaimXperience offers a mobile-optimized, company branded version of the portal to match your company’s logo and color-theming.
Do more with the Verisk ecosystem
ClaimXperience is part of the Xactware family of products. Explore our Xactware solutions designed to simplify and automate your claims workflow.
Property claims estimation
The most powerful and comprehensive solution for property claims estimating.
Contents tracking for pack-out and pack-back
Keep customers in the loop on the pack-out and pack-back process and keep track of everything.
Property insurance claims management
Tap into the largest and only full-cycle property insurance claims management solution.
AI-powered self-service reporting
Get critical claims data insights faster with an intuitive interface that learns as you use it and speaks your language.
Contact us to learn more
For product information, pricing, or account status, our sales team is available Monday through Friday, 7 a.m. - 5 p.m. Mountain Time.
For service or support:
Free live chat (via the eService Center) is available 24/7 (except Christmas Day and New Year's Day) to assist customers in real time.
Phone support for a $20 fee is available 6 a.m. to 6 p.m. Mountain Time, Monday - Friday (except Christmas Day and New Year's Day).
