Real Estate
Punchlist Manager: Warranty Management Software for Homebuilders
Say goodbye to complex warranty claims and hello to streamlined efficiency with Punchlist Manager™. Our end-to-end homebuilder software simplifies warranty management, letting you easily track, resolve, and communicate warranty items to provide top-notch customer service.
The challenge of warranty and service management
Warranty and service management are critical for customer satisfaction. But without the right home warranty claims software, it can become a source of frustration and inefficiency—barriers to business growth that impact both your team and your customers.
Homebuilder software that simplifies and automates your warranty processes
Turn warranty work into a competitive advantage by enhancing communication with homeowners and trades while effectively managing open, closed, and pending requests.
Streamline workflows
Punchlist Manager integrates warranty, service, and quality assurance departments into a single platform. This warranty claims management software streamlines your workflow, enabling seamless communication, efficient task assignment, and faster issue resolution.
Enhance customer satisfaction
Impress customers with real-time updates, automated notifications, and a dedicated portal that keeps them informed about their warranty claims and service requests.
Optimize quality control
Make informed decisions based on your data. Identify trends, address recurring issues, and continuously improve construction processes to deliver superior results.
Ensure accountability and data protection
Store, document, and access everything in one place through comprehensive home warranty management software.
Unlocking growth through customer satisfaction
When McCall Homes turned to Punchlist Manager to streamline their warranty department. Customer satisfaction skyrocketed from 80% to an impressive 97%, igniting a surge in referrals and driving exponential growth.
Unlocking growth through customer satisfaction
Features and capabilities
Punchlist Manager is end-to-end home warranty management software that enhances and automates warranty claims processes through multiple features and integrations, giving you full control of every claim.
Dashboard
Informative dashboards let you track new homeowner requests, vendor updates, open items, and warranty-covered homes in one swift glance.
List and item tracking
Monitor the status of each list and item. Easily update all open lists and items on a single, convenient page.
Automated tasks and emails
Keep yourself and homeowners updated throughout the warranty period. Create automated tasks to prompt outreach at crucial stages or schedule emails to send at specific times.
Vendor tracking
Add default vendors to automatically select them when logging items for specific categories. Rate vendors on their efficiency in completing warranty items.
Correspondence tracking
Track every communication with homeowners and vendors in one location—phone calls, emails, or text messages—with name, date, and time stamps.
Document and photo management
Centralize all documents and photos for each home. Empower your team with easy access to blueprints, progress photos, item photos, color selections, completed inspections, manufacturer manuals, and warranty documents.
Punchlist/QA walk management
Create customized punchlists and QA walks, scheduling them as homes are completed to track defects and create work orders during construction.
Reporting
Access more than 65 standard reports with the information you need. Schedule reports for regular delivery.
Production, CRM, and accounting software integrations
Punchlist Manager integrates with major front-end production, CRM, and accounting packages, including BuilderMT, Sales Simplicity, Sage 300 CRE, Sage 100C, Homefront, MarkSystems, Newstar, and FAST.
Item and Gantt scheduling
Easily schedule all items with Punchlist Manager. Create Gantt schedules for repairs requiring dependent items to be completed.
All portals in one home warranty claims software platform
Access homeowner and vendor portals in one place. Dedicated online portals keep both customers and vendors informed and involved every step of the way.
Homeowner Portal
Empower clients with convenient access to their home information, the ability to submit requests with photos, and real-time updates on their requests during the warranty period.
Vendor Portal
Provide vendors with their own portal to view assigned items, update items as completed (including photos), obtain customer sign-off for completed work, and send messages directly to your team.
Mobile access to warranty claims management
Give field inspectors the tools to capture observable information and keep everything updated outside the office.
Intuitive Mobile
Manage homes under warranty and deliver timely information to field employees. Create, manage, and close out tickets with electronic signatures right from mobile devices.
Intuitive Inspections
Simplify the inspection process. Create and assign inspections and audit forms to reduce time and costs, decrease risks, isolate failures, and speed reporting.
Do more with the Verisk ecosystem
Punchlist Manager is part of the Xactware® family of products. Better manage your property portfolio with cutting-edge solutions that keep you ahead of the game.
Streamline default servicing operations
Enterprise level automation to modernize the management of all your field service tasks across the entire supply chain.
Current, comprehensive property data at your fingertips
Gain unique insights that keep you ahead of the real estate market and your competition.
Precise repair estimates faster and easier
Efficiently manage property preservation with quicker, smoother, and more accurate local repair estimates.
Contact us to learn more
For product information, pricing, or account status, our sales team is available Monday through Friday, 6 a.m. - 6 p.m. MT.
